Sanlam is recruiting a Client Service Advisor, to be based in Windhoek, Namibia.
Description
- To provide excellent customer service as well as effective administrative support to the clients of Sanlam Namibia Unit Trust
Duties
- Processing of repurchases instructions daily on AWD System
- Manual screening of repurchases instructions prior to processing
- Static update of the client information/ data that have changed
- Capturing/ processing of switches instructions daily
- DRA tool high risk rating changes
- Data Governance - clean up of incorrect captured data
Requisites
- Qualification and Experience:
- Grade 12 certificate
- Tertiary qualification will be an added advantage
- Prior working experience in client service administration will be an added advantage
- Knowledge and Skills:
- Customer Service
- Administration
- Quality, compliance and accreditation
- Team support
- Absolute proficiency in English (verbal and written). An additional local Namibian language will be a competitive advantage
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Personal Attributes:
- Communicates effectively - Contributing independently
- Decision quality - Contributing independently
- Action orientated - Contributing independently
- Optimises work processes - Contributing independently
Notes
- Only shortlisted applicants will be contacted