Cash Operations Manager (m/f)

Duties

• To manage the integrated Cash Operations for the Windhoek Central Cluster
• Increase cash turnover per head for the cluster to maximize income earnings on cash controlling
• Ensure the increase of revenue by decreasing cash losses for the bank by managing cluster differences and check teller incidents and sign them off
• Balance notes in-transit for Central Cluster branches, Cash Service centre and ATM’s on a daily basis against GL and suspense accounts
• Ensuring optimal cash levels are maintained in order to minimize cost of funds
• Cost maintenance and reduction in vendor and service provider costs
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Enable Cluster service delivery through implementing systems and processes to improve service
• Implement quality systems and metrics for measuring service levels and satisfaction
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Track and ensure that processes conform to the Service Level
• Develop and implement business cases for process enhancements and new processes and products within a Cash Centre by implementing process metrics for measuring efficiency of all key business processes
• Ensure drafting and implementation of appropriate interventions
• Manage and oversee ATM/ADT’s physical security, including cameras, guards and building Centre for Central Cluster
• Manage cleaning and branding of ATM/ADT’s for Central Cluster
• ATM off-site (cleaning, branding, security, cash, availability)
• Responsible for all building maintenance for Central Area Branches/ATD’s/ATM’s (on and off-site) to ensure minimum risk and breakdown of security
• Improve business decisions by providing accurate and reliable business intelligence(information) together with analyzing trends and data
• Conduct all internal investigation for Central Cluster – shortages, incidents by liaising with Operational Risk management's investigators on all investigations escalated
• Verification of returns on cash orders and clearances/deposits for branches and ATM’s
• Submit cash orders/clearances for Central Area branches and ATM/ADT’s to SBV daily
• Execute monthly surprise cash checks at SBV and submit return accordingly
• Liaise with CIT company on daily basis for dispatch/clearance of cash for the Central Area office, taking into account route schedules and allowed limits per CIT vehicle
• Ensure that the processing of entries are executed accurately and timeously
• Reporting matters with regard to risk/robbery at ATM/ADT’s by informing and cooperating with all relevant stakeholders
• Contribute to the development and execution of the business unit strategy through the development and implementation of the People Strategy and operational objectives
• Plan and manage performance, skills development, employment equity, talent and culture of
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities

Requisites

• Minimum qualification : 3-year Industry related degree
• Experience : 3 to 5 years related experience

Notes

• Only shortlisted applicants will be contacted