FNB Namibia is recruiting a Call Centre Agent, to be based in Windhoek, Namibia.
Description
- To process incoming or outgoing customer calls, and sell FNB Insurance products to clients via the call centre
Duties
- Contribute to cost efficiencies through responsible utilization of work-related resources
- Achieve expected financial targets and uphold associated service levels
- Deliver customer service through adherence to quality service standards
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Achieve sales and new client acquisition targets to contribute to profit and growth of business
- Perform inbound and outbound sales action to ensure growth of the insurance client base
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets
- Identify and utilize opportunities to assess and improve own performance
Requisites
- Minimum Qualification - Grade 12
- Experience - 1 to 3 years relevant experience
Notes
- Only shortlisted applicants will be contacted