Nedbank is recruiting a Branch Controller, to be based in Windhoek, Namibia.
Description
- To provide world class service by attending to Teller/Enquiries/Sales Support transactions, Treasury movements and by referring cross sell opportunities to sales staff, provide risk related operational support to the business unit, ensuring conformance to mitigate risk and enhance service levels
Duties
- Customer Service – Resolve customer complaints timely and professional
- Overall responsible for the sound working environment and supervision of Tellers, Enquiries and Sales Support staff
- Treasury custodian
- ATM Custodian – Managing acceptable ATM uptime levels
- BROTA Management
- Responsible for various administrative tasks
- Processing and balancing Teller treasury and bank stocks holdings
- Responsible for month- end reconciliations and daily balancing of suspense accounts
- Administration of Card Stock - Enquiries
- Checking and authorizing of all Teller/Enquiries & Sales Support transactions
- Daily branch control reports
- Control and Management of Customer account records
- Archive Management
- Daily branch control reports
- Manage branch expenses
- Wardrobe Management
Requisites
- Essential Qualifications - NQF Level:
- Matric / Grade 12 / National Senior Certificate
- Diploma
- Minimum Experience Level:
- Must have Five (5) years banking experience with a strong knowledge of branch administration procedures
- Technical / Professional Knowledge:
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
- Behavioural Competencies:
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Notes
- Only shortlisted applicants will be contacted