Bank Windhoek is recruiting a Branch Administrator, to be based in Windhoek, Namibia.
Description
- Responsible for effective management of operational services in the branch
Duties
- Routine Administration:
- Cash control
- Reconciliations (trial balance)
- Checking and control daily activities in compliance with The Banks operational manuals and circulars.
- Responsible for employee record keeping in the Branch
- Data quality
- Open and close of Branch
- Service Delivery:
- Attend and resolve customer queries and complaints timeously
- Queue management
- Signagealuation of customer feedback and developing customer experience improvement mendations.
- Customer service efficiency
- Resource planning for peak times
- Staff planning management
- Resource optimisation
- Operational Risk Management:
- Control of inventory and stationary
- Management and controlling of ATMs
- AML reporting (EDD, FIA, FATCA)
- Equipment (Fire, Laptops, Tablets etc)
- Ensure compliance and adherence to internal controls, procedures and regulations
- Sales Support:
- Maintenance of existing documentation (FIA, Account opening and data quality)
- Checking of sales documentation and record keeping
- Identify cross-selling opportunities and refer such opportunities to the sales department
- People Management:
- Ensure optimization of people capabilities in the branch
- Ensure effective implementation of performance and talent management in the branch (reinforce performance culture in the branch)
- Staff development (training and coaching)
- Attend to grievance and disciplinary matters in the Branch
Requisites
- Qualifications:
- Diploma pin Accounting / Business Management or similar with a minimum of 5 years’ experience of which 3 years should be at supervisory level
- Knowledge/Expertise/Skills:
- Knowledge of retail or commercial Banks products and services, credit principles, sales and administration
- Intermediate Computer Skills (Word, Excel, Outlook, PowerPoint,Teams)
- Excellent Leadership skills
- Excellent interpersonal relationship skills
- Good planning an organising skills
- Good verbal communication skills
- Good writing skills for reporting
- Competencies (Essential):
- Leading and Deciding
- Interacting and Presenting
- Relating and networking
- Persuading and influencing
- Supporting and Co-operating
- Adhering to principles and values
- Organising and Executing
- Delivering results and meeting customer expectations
- Planning and Organising
- Adapting and Coping
- Adapting and responding to change
- Supporting and cooperating
- Working with people
Notes
- Only shortlisted applicants will be contacted