O&L Leisure is recruiting a Banqueting Supervisor Job, in Swakopmund, Namibia.
Duties
- To Lead and supervise conference and banqueting activities within the Hotel providing excellent service to all delegates
Key Accountabilities:
- Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
- Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security
- Maintain positive guest relations at all times
- Maintain standards in Banqueting venues and outlets at all times in relation to service delivery and hygiene requirements
- Supplies relevant information to other departments timeously to assist them in planning and running their departments
- Prepares guest accounts in accordance with the company policies and procedures
- Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions
- Correspond with customers to answer questions or resolve complaints
- Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress
- Review event bills for accuracy and approve payment
- Evaluate and select providers of services according to customer requirements
- Arrange the availability of audio-visual equipment, transportation, displays, and other event needs
Requisites
Grade 12
- Diploma in Restaurant Management, Hospitality\Tourism Qualification
- Minimum of 2 years of group reservations\banqueting coordinator experience within 4* or 5*Hotel and Restaurant practice
- Computer Literacy: MS Office, MICROS, OPERA, Materials Control
Notes
- Only shortlisted applicants will be contacted