Wilderness is recruiting an Assistant Manager, to be based in Windhoek, Namibia.
Description
- The Assistant Manager is responsible for assisting the Lodge manager with managing and maintaining the smooth operation of the Lodge
- To provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards
Duties
- Assist with the the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the Lodge
- Work closely with the Lodge Manager in developing and improving on the activities and guest experience in the camp
- Support the Lodge Manager in achieving the camp/lodger goals and objectives
- Assist with providing direction, oversight and guidance to the Lodge team
- Assist the Lodge Manager with implementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guests
- Stay up to date with changes in policies, ways of working and standards in the industry
- Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures
- Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved
- Assist with on-the-job training for Lodge staff
- Assist with the welfare, safety and management of all staff employed within the camp
- Assist with the implementation of the Wilderness Environmental and Social Standards in the camp
- Assist with ensuring that the camp operates in compliance with the environmental policies and social policies of Wilderness
- Assist with managing all emergency situations in the camp in accordance with the Wilderness procedures
Requisites
- At least 3-5 years of prior working experience in a similar role at a 5-star Lodge
- Keen understanding of the ethos of bush life, with a plainly apparent respect and compassion for conservation
- Business level fluency in English
- Administrative skills and experience will be an advantage
- Computer literate (Microsoft Word, Excel, Power Point)
- Valid driver’s license
- Namibian Citizen/ valid work permit to work and live in Namibia
- Attributes:
- Delegation skills
- Management of diverse workforce
- Deal with people in a manner which shows sensitivity, tact and professionalism
- High level of attention to detail
- High level of ability to solve problems independently
- High level of knowledge in Guest Relations, F&B, Housekeeping and Front Office and Back of House
- Well motivated and enthusiastic individual who works well in a team environment
- Responsible/accountable/punctual
- Sober habits
Notes
- Only shortlisted applicants will be contacted