Applications Administrator

Description

• To deploy/install and support a range of moderately to highly complex applications and solutions and to support users in the effective utilization of these deployed applications and solutions
• The position reports to the Senior: Applications Administrator

Duties

• Working directly with users over phone/email and in person to identify, improve, redesign, analysis and resolve support issues and with the IS team and external vendors/service provider
• Provide applications and end-user’s support
• Develop and document applications and user manuals
• Test and deploy business solutions
• Perform support, maintenance, installations, configurations, upgrades and updates of applications and solutions
• improve applications and processes efficiencies and service levels
• Applications security, business continuity and systems availability
• Innovation and personal development

Requisites

• A Degree in Computer Science, Information Systems, or Systems Administration
• At least three (3) years’ experience of utilizing and operating core business/applications e.g, ERPs-HRMIS, IFMIS, Epms, BI, etc) for a similar sized organization and environment, as a power/advanced user
• Business Applications-experience of recording and solving applications support issued from customers/users, prioritizing requests, implanting and communicating timely solutions.
• Operating systems-familiar with Microsoft Windows operating systems (and Microsoft Office Applications)
• Operating infrastructure-familiar with general IT infrastructure (hardware, database, operating systems, local area networks, etc)
• Experience of administrating, supporting and/or as an expert level user of pensions funds management systems
• Experience working with Document Management systems
• COBIT 5 Foundation and ITIL Foundation certification an advantage
• International Institute of Business Analysis (IIBA) certificate, a distinct advantage
• Knowledge, Skills and Attributes:
• Knowledge of: Business processes modelling and engineering, systems and functionalities, efficiency assessments, business procedures, data management concepts, cost/benefit analysis, stakeholder liaison, relationship building, statistics, domain knowledge of business processes and workflows, business understanding, financial management, application security, business continuity, patch management, linux and system availability
• Skill & Abilities: Advising, change management, analytical, evaluation, feedback, interpersonal, organizing, planning, prioritizing, problem solving, project management, written and oral communication, time management and presentation skills
• Personal Attributes: assertive, approachable, reliable, patience, detail consciousness, service and quality oriented, helpful, innovative, technically minded, stress management, speed of delivery and willingness to share knowledge and information

Notes

• Only shortlisted applicants will be contacted