Application Support Analyst

Description

• To be responsible for operations in support of the business applications/systems at 2nd Level
• This includes logging, resolving, monitoring, tracking and communicating calls escalated from First Level Support Agents into the problem and change management processes and tools
• The App Support Analyst will also be responsible for trending and reporting as well as investigations that aid the Incident and Problem processes to deliver suitable work around and root cause analysis
• Where applicable they will escalate calls to Second/Third Level, Third party Vendors and even the Incident\Problem Manager

Duties

• To deliver on departmental goals and execute relevant IT projects / IT initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• To comply, understand, and implement all steps within IT development and meet governance in terms of legislative and audit requirements
• Provide the overall support of application releases (tasks, assignments, delivery, timeframes and problem fixtures)
• To participate in IT projects to ensure successful implementation within agreed timelines
• Responsible for producing reports and statistic information on the applications/systems and impact on

Requisites

• Have an IT Related Degree or Diploma in Software Engineering
• Have 3 to 5 years experience, including at least 2 years software development experience
• Have 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
• Have 2 years’ experience related to technical experience in a software development environment of which 12 months includes SharePoint development and support

Notes

• Only shortlisted applicants will be contacted
• All appointments will be made in line with FirstRand Group’s Employment Equity plan
• The Bank supports the recruitment and advancement of individuals with disabilities
• In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis
• The Bank will keep this information confidential unless we are required by law to disclose this information to other parties