Application Administrator (m/f)

Description

• The Application Administrator role will provide technical support for all the IT platform applications. The role will be executing all aspects of the operating procedures/run books. This role is expected to work closely with the required Agile Development Teams, external vendors, other Capricorn Group IT platforms, and our internal business clients to resolve and escalate technical support incidents where necessary. This role is also responsible for performing required testing for all operational epics and upgrades and ensuring Quality Assurance testing is performed for all change epics. The Application Administrator's role is to support business users by assisting in the resolution of queries timeously and enabling business users to carry out their duties better. The Application Administrator will also investigate and resolve application errors and propose modifications and enhancements to existing applications to improve functionality or address any issues that arise. The scope of the role also includes gathering and managing test data, ensuring that defects and issues are tracked and resolved and evaluating the outcome of test cycles to improve the test process. The Application Administrator ensures that all relevant documentation is updated and maintained

Duties

• Daily Operational Support and Management
• User Management
• 3rd Party Vendor Engagement
• Testing, Documentation, Production Support and Change Control
• Agile Team Responsibilities
• Core Competencies:
• Networking & relating
• Decisive
• Good project management skills
• Ability to establish and maintain co-operative working relations
• Analytical skills
• Conceptual reasoning ability
• Conflict handling ability
• Detailed practical problem-solving ability
• Strong technical aptitude with good organizational, analysis and problem-solving skills
• Ability to work on multiple projects with multiple priorities and ability to thrive in a fast-paced, complex, global, and dynamic environment
• Ability to work proactively and collaboratively as part of a team on a large project
• Ability to pay attention to details and to follow through on commitments

Requisites

• Degree in Information Technology, Computer Science, or equivalent.
• Microsoft SQL certification will be an added advantage
• SAFe for Teams certification will be an added advantage
• Excellent persuasion and negotiation skills
• At least 4-6 years of IT support and/or testing experience
• Any development experience will be an added advantage
• Experience in support in an IT banking environment is an added advantage
• AzureDevOps experience an added advantage
• Exposure to various IT Support and Development methodologies
• Knowledge specific to the business, e.g. banking products, banking rules and legislation, digital channels, payment methods, etc.
• Knowledge specific to core business systems, i.e. Phoenix, Postilion, Postilion Office, PostCard, iBank/EPaC, OpenText AppWorks, OpenText ECM, an added advantage
• Knowledge of Business Process Management (BPM) software and tools an added advantage
• Knowledge of databases and SQL scripting
• Interest in keeping abreast of current trends in software development and testing, especially as they relate to the technologies being used
• Understanding of common software failures and faults and the resolution of these
• Understanding of the software development life cycle and basic software terminology
• Experience in documenting test scripts, test cases and test data

Notes

• Only shortlisted applicants will be contacted