Agent: Call Center (m/f)

Description

• Are you a young and vibrant individual with strong customer service and telephonic sales skills looking for a great career building opportunity? Are you passionate about customers but yet seek a role with diversity? This permanent position at Europcar in Namibia as a Agent: Call Centre would be the ideal stepping stone in your career
• Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position

Duties

• To identify the needs of the customers, match and exceed their needs and expectations with our service offering. Maintain business growth through professional interactions and effective service delivery to booking agents, customers

Job Outputs:

• Demonstrate a high level of customer service at all times
• Process domestic and international car rental quotations and reservations
• Demonstrate accurate and current knowledge of products, services, promotions, terms and conditions, processes, rental policies and other general knowledge necessary to perform duties
• Maximize opportunities to sell rental products and services and use up-selling techniques to promote sales and achievement of departmental targets and goals
• General information distribution and after sales service
• Conflict resolution
• Record keeping
• Liaise with internal departments

Requisites

• 2 years Customer Service/Call Centre experience
• NQF level 4 (Matric or equivalent)
• Computer literate with an intermediate level of comfort with Excel and Outlook
• A valid, unendorsed driver's license
• Competencies:
• Excellent communication skills
• Able to effectively do a needs analysis with customers
• Listening skills
• Customer Service skills
• Selling skills
• Discipline, compliant to rules and procedures
• Adaptable: fast learner and shows positive response to change
• Attention to detail, accurate
• Persuasion
• Rapport-building skills
• Time management
• Able to display patience and tolerance
• Personal Attributes:
• Customer centric
• Consistent, particularly in the application of skills, knowledge, attitude & talents
• Target orientated
• Patient
• Team player
• Observant
• Resilient: must be able to work under constant measurement and pressure
• Positive
• Integrity
• Self-motivated
• Self-confident

Notes

• Only shortlisted applicants will be contacted