Bank Windhoek is recruiting an Administrator: Service Centre, to be based in Lüderitz, Namibia.
Description
- Responsible for effective management of operational services in the branch
Duties
- Routine Administration:
- Cash control
- Reconciliations (trial balance)
- Checking and control daily activities in compliance with The Banks operational manuals and circulars
- Responsible for employee record keeping in the Branch
- Data quality
- Service Delivery:
- Attend and resolve customer queries and complaints timeously
- Queue management
- Signage
- Stationary
- Sales Support:
- Maintenance of existing documentation (FIA and data quality
- Checking of sales documentation and record keeping
- Identify cross-selling opportunities and refer such opportunities to the sales department
- People Management:
- Ensure optimization of people capabilities in the branch
- Ensure effective implementation of performance and talent management in the branch (reinforce performance culture in the branch)
- Staff development (training and coaching)
- Career Management
- Attend to grievance and disciplinary matters in the Branch
Requisites
- Experience/Knowledge & Skills
- At least 5 years general banking experience
- Knowledge of products and services
- Knowledge of Business and Administration procedures
- Good leadership skills
- Knowledge of general operations of the Bank
- Computer literacy essential (Word, Excel and PowerPoint)
- Skills in analyzing and evaluating financial information
- Excellent interpersonal relationship skills
- Strong Credit background
- Qualification:
- Diploma in Commercial field
- Diploma in Banking and Credit is an advantage
- Required Competencies:
- Deciding and Initiating Action
- Leading and Supervising
- Analysing
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Adapting and Responding to Change
- Coping with Pressures and Setbacks
- Achieving Personal Work Goals and Objectives
Notes
- Only shortlisted applicants will be contacted