Sanlam is recruiting an Administration Specialist, to be based in Windhoek, Namibia.
Description
- The successful incumbent should display exceptional client service skills and providing outstanding after-sales service to brokers and agents
Duties
- Capturing, Processing and authorising policy amendments
- Handling broker and agents queries professionally and providing excellent after-sales service
- Provide sound service and administrative support to brokers and agents as required by management
- Assistance in departmental requirements as required by management
- Effective administrating of workflow process and arrangements
- Detection, reporting and follow-up on system-; and process-related matters
- Remain within Service Level Agreement as agreed by management
Requisites
- Qualifications and Experience:
- Grade 12 Certificate and further tertiary qualification will be an added advantage
- At least two years’ experience in a financial service environment
- Knowledge and Skills:
- Excellent communication skills (English and Afrikaans)
- Creative, innovative and team player
- Problem solving, assertiveness and client-service orientated
- Computer Literate (Ms Office package)
- Personal Attributes:
- Plans and aligns - Contributing independently
- Communicates effectively - Contributing independently
- Action orientated - Contributing independently
- Optimises work processes - Contributing independently
Notes
- Only shortlisted applicants will be contacted