Admin Support Clerk

Description

• Outstanding delivery of administration function requirements, execute customer request and follow up on customer queries and recovery of relevant cost

Duties

• Routine Administration:
• Ensures that all documents are received when closing and transferring cheque/savings/investment and general ledger accounts
• Carry out all instructions from clients accurately and on time and forward for checking
• Update and complete cheque/savings/investment and general ledger opened and closed register and forward for checking
• Carry out instructions received for the reservation of funds timeously and correctly and references are made where necessary
• Forward for checking
• Carry out account transfer instructions correctly and forward for checking
• Carry out account closure instructions correctly and forward for checking
• Carry out instructions in connection with returns timeously and accurately and forward for checking
• Check and file all cheques in excess of N$2 000 correctly and dispatch bank statements on time (rural only)
• Sees to it that debit and credit entries and internal transfers are effected with the necessary authorization and signatures
• Attend to lists and reports daily and rectified as per laid down procedure
• Ensures that costs are recovered according to guidelines
• Handle all customer queries received from service areas/direct telephone relating to cheque/savings/investment and general ledger accounts
• Keep filing of client’s confidential files, cheque books and cheque/savings/investment and general ledger related documentation up to date, correctly and timeously
• Action stop payments in accordance with procedures
• Action stop orders in accordance with procedures
• Do system changes on RIM correctly
• Undertake amendments to mandates and forward for checking
• Verify/Authenticate clients’ signatures before transactions can be processed on all accounts
• Customer Focus:
• Provide professional customer service and give correct information to clients
• Sales Focus:
• Identify cross-selling opportunities and refer such opportunities and leads to the correct person or department involved
• Expertise:
• Adequate knowledge of Banks products and services that applies to this post
• Has sufficient knowledge of the systems and procedures that apply to his job to carry out the work effectively
• Conduct:
• Abide by and uphold the Banks “code of conduct” regarding: professionalism, commitment, reliability, confidentiality, brand loyalty, behaviour in public discipline, etc
• Other duties:
• Willing to perform any other reasonable and lawful duties assigned by the management

Requisites

• Experience/Knowledge & Skills:
• Entrance level job
• Computer literacy essential (Word, Excel)
• Good interpersonal relationship skills
• Qualification:
• Grade 12, Accounting and Mathematics
• Certificate in Banking will be an added advantage
• Core Competencies:
• Assertive
• Interpersonal Sensitivity
• Insight/understanding
• Delivering Results and meeting customer expectations
• Ability to work well under pressure

Notes

• Only shortlisted applicants will be contacted