Client Implementation Officer

Description

• To provide technical, specialist advice and consultation on Transactional Banking Products and Services, identify and resolve the most complex issues related to these products, and be the final point of resolution

Duties

• Consult, train, and provide advice on specific transactional banking products and services
• Coordinate and manage the roll-out of integrated and digital solutions
• Ensure maximum exploitation/usage of the product features across multiple business initiatives
• Management and execution of the utilization/non-dial-up report
• Responsible for safe custodianship and reporting of the merchant devices/stock
• Actively communicate to stakeholders about any impact or changes in transactional banking products and services
• Provide stakeholders with business information on product performance
• Collaborate with stakeholders and provide advice on best-demonstrated practices for transactional products and services
• Provide necessary support to CIB and other business units to resolve queries within SLA timelines
• Ensure implementation/installation is aligned to compliance and legislation
• Propose/provide ideas for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
• Provide technical mentoring related to specific transactional products and services
• Partake in ongoing product testing and stay abreast of changes in the industry

Requisites:

• Abilities Requirements:
• Technical/Professional Knowledge
• Communication skills
• Quality Orientation and attention to detail.
• Business Analysis and Innovation.
• Continuous Learning
• Adaptability
• Initiating Action
• Education and Experience Requirements:
• Matric plus/ A+ N+ or Diploma in Information Technology /Technical related
• Must have at least two (3) years of banking client service experience and knowledge (i.e., Merchant Acquiring, Digital platforms)
• Computer Literate (Microsoft Word, Excel and Access)
• Required to work after hours (Standby)
• Valid driver’s licence

Notes

• Only shortlisted applicants will be contacted