IT Support Specialist

Description

• The incumbent will be responsible for providing technical assistance and support to end-users, within the organisation
• They play a crucial role in maintaining the smooth operation of hardware, software, and network systems, resolving technical issues, and ensuring user satisfaction
• This position requires strong troubleshooting skills, excellent customer service, and a solid understanding of IT infrastructure

Duties

• The incumbent must support requests via phone, email, or in-person and resolve problems
• The incumbent must install, configure, and troubleshoot computer hardware, operating systems, and software applications
• The incumbent must provide technical support to end-users for hardware, software, and network-related issues
• The incumbent must perform hardware and software upgrades, patches and installations
• The incumbent must maintain activities, such as system backups, updates, and security checks
• The incumbent must assist with troubleshoot and network-related configurations
• The incumbent must escalate complex issues and ensure prompt resolutions
• The incumbent must provide training and guidance to end-users on IT-related topics

Requisites

• A bachelor’s degree in technology, Computer Science, related fields (or equivalent experience)
• Proven experience as an IT Support Specialist or similar role
• Knowledge of computer hardware, operating systems (e.g., Windows, macOS), and software applications
• Familiarity with networking concepts, protocols, and troubleshooting (e.g., TCP/IP, DNS, DHCP)
• Proficient in diagnosing and resolving hardware, software, and network issues
• Excellent problem-solving skills and the ability to analyse and troubleshot technical problems
• Strong customer service orientation and communication technical concepts to non-technical users
• Familiarity with ticketing systems and service management practices
• Ability to prioritize and manage multiple tasks in a fast-paced environment

Notes

• Only shortlisted applicants will be contacted
• No documents will be returned

How to Apply

1. Documentation

• Cover Letter
• Curriculum Vitae
• Certified Copies of Qualifications
• Certified Copies of Identification Documents

2. Application

• Send your Documentation to Human Resources at applications@nampharm.com.na with the Subject line “IT Support Specialist"
• Indicate the source of this job post: working.co.na