Helpdesk Officer

Description

• The successful incumbent will be based in Windhoek

Duties

• Providing 1st line support on:
• Workstations and laptop
• Network (LAN) issues
• Printer, copiers and fax machines
• MS Office and other basic application support
• Assign calls to the technical staff
• Assign calls to technical staff
• Follow up on assigned calls
• Escalate calls not resolved within a specific time
• Log calls with 3rd party support staff/companies
• Stock management:
• Keep record of all IT related equipment
• Follow up on equipment that needs to be courier
• Make sure enough backup stock is available
• User profiles
• Create, modify and remove user profiles for different systems
• Create, modify and remove email accounts
• Office Administration
• Obtain quotes
• Follow up on orders & ETAs
• Creating and updating user and technical manuals

Requisites

• Namibian citizenship
• A Grade 12 Certificate
• A relevant A+ and N+ qualification
• Minimum of 2 years experience as a Helpdesk Officer is required
• Computer literacy (MS Office package)
• An understanding of the principles of networking and internet technologies
• Basic technical knowledge of PCs, laptops, printers, fax machines, telephone systems (PABX, Switchboard)
• Proficiency in English (written and spoken)
• Valid Drivers License (Code 08)

Notes

• Only shortlisted applicants will be contacted
• Indicate the source of this job post: working.co.na
• Agra Ltd. is an equal opportunity employer and suitably qualified Namibian citizens from designated groups as defined in the Namibian Affirmative Action Act (1998), are encouraged to apply
• Interested candidates should send an application letter, CV and supporting documents to: AGRA Corporate Office. Human Resources Office

How to Apply

1. Documentation

• Cover Letter
• Curriculum Vitae

2. Application

• Send your Documentation to humanresources@agra.com.na with the Subject line “Helpdesk Officer”