FNB Namibia is recruiting a Debt Collector, to be based in Windhoek, Namibia.
Description
- To perform collections on arrear portfolios within mandate, ensuring arrears are recovered whilst keeping the customer satisfied
Duties
- Execute own work in accordance with the organizational values and code of ethics
- Identify and escalate risk as normal part of work
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
- Work with enhanced processes and procedures to maintain operational efficiencies
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Carry out collections processes within mandate, meeting service level agreement targets and quality standards
- Resolve credit queries and negotiate payment arrangements by informing customers of various payment solutions and obtain approval forms refinancing and repossessions to increase revenue
- Achieve expected targets for productive hours, accounts worked, arrangements made, successful negotiations and quality assurance in collections calls
- Multitask between different operational systems whilst conversing with clients
- Work well in a team and encourage collaboration
Requisites
- Have a Finance, Banking, Collections, Recoveries & Credit related Diploma or degree
- Have 2+ years collections experience in a similar environment, with knowledge in banking, credit, and pre-legal collections
- Excellent verbal and written communication skills
- Excellent negotiation skills with a view to client service
Notes
- Only shortlisted applicants will be contacted