Business Development Specialist

Description

• To plan, implement, and coordinate Namport’s Business Development projects and activities by deploying innovative and responsive strategies to open new markets; coordinate key relationships between Namport, WBCG, and identified stakeholders; improve market positioning and overall competitiveness for the realisation of Namport’s overall business strategy, in compliance to relevant regulations and legal guidelines
• The position is at a specialist level of work and reports to the Manager Business Development

Duties

• Ensure the effectiveness of functional structure and processes to enable strategy execution and meet divisional performance goals
• Analyse statistical data and reports to identify causes of problems and develop recommendations to improve Namport’s Customer Service policies and practices
• Develop, review, update and implement procedures regarding customer care and related services
• Determine customer service requirements by maintaining contact with customers visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; and analysing information and applications
• Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; and implementing changes
• Contribute to and implement policies, procedures, and services recommending improvements related to business development to expand into new markets while attempting to increase current customer spending
• Diversify and grow the Namport customer base by; maintaining contact with customers, developing a thorough knowledge of the marketplace; benchmarking best practices; identifying competitors; analysing information, and sourcing significant clients from each major geographic area
• Analyse and recommend changes to the tariff policy in line with international benchmarking and determine pricing strategies for applicable products and services
• Facilitate internal/ external communication on tariff reviews or structure charges, provide ad hoc tariff quotations and handle related inquiries
• Promote and maintain partnerships and links with other Port Authorities to establish logistics and business solutions
• Develop effective marketing and related programs to ensure brand visibility and global brand presence
• Execute promotion and sales of Namport’s services through direct customer contact in all media forms
• Understand how Namport’s services are interrelated with its logistics partners in the Walvis Bay Corridor Group and communicate this effectively to potential customers
• Provide input to the development of the sectional annual OPEX and CAPEX budgeting and expenditure

Requisites

• Honors Degree [NQF Level 8] in Commerce, Finance, Marketing, Sales, or equivalent
• A Minimum of five (5) years’ relevant professional experience in the field of Commerce, Finance, Marketing or Sales, of which two (2) years should have been at a supervisory level
• Self-motivation to meet and exceed goals and the ability to work in a fast-paced environment
• Problem-solving skills/ sound judgment skills/ decision-making skills
• Analytical ability with strong business acumen
• Ability to establish/ sustain effective relationships
• Good negotiation skills and presentation skills
• Must be a strategic partner, with well-developed emotional intelligence and inter-cultural intelligence capabilities
• Code BE Driver’s License

Notes

• Only shortlisted applicants will be contacted
• Namport is an equal opportunity employer and is committed to providing world-class port services to all local, regional and international seaborne traders, through excellent customer service, sustainable growth, development and social responsibility
• Women and persons with disabilities are encouraged to apply