Junior Risk Specialist

Description

• The purpose of this role is to provide our clients with Group Risk quotations for new business and to provide quotations for benefit amendments for existing Group Risk clients
• The purpose of the role is also to be responsible for the growth
• Review risk rates for existing clients concerning group risk products, taking any changes in risk profile, experience and other relevant information into account whilst targeting a specified profit margin and expense charge

Duties

• Obtains and analyses relevant information, premiums and claims for a specified period to perform accurate rate calculation
• Ensure all reviews are finalized within the agreed turnaround times and allocated timeframes
• Ensure that legislative requirements are met
• Ensure that all authorization requirements are met in respect of reviews. A review with an annual premium greater than N$3.5 million should be discussed with an authorized person (Senior Risk Specialist)
• Updating the systems with the latest revisions information
• Drafting of scheme review letters to clients
• Adhering to service and quality standards
• Ensure all work is accurate and delivered on a professional level
• Constantly upskill yourself in our products as that will impact on the decisions you make when revising the risk rates of existing clients
• Constantly be on the lookout to improve/optimize internal processes
• Contribute towards reducing departmental operating costs
• Keep up to date with changes in the business, department, industry, and legislature
• Work together with consultants to support client retention via excellent customer service and maintaining excellent client and broker relationships
• Be a Sanlam brand ambassador through collaboration and professional client liaison
• Calculation and evaluation of Group Risk rates for prospective new business and existing business with regards to Group Risk products
• Analyse and investigate relevant information to perform accurate rating calculations
• Evaluate the risk and apply sound judgement to set the final rates, Medical free cover limit and the relevant terms and conditions
• Compilation of Risk Quotation presentations to clients on new and existing benefit amendment quotations
• Provide quality service to clients/intermediaries – a passion for service excellence
• Establishing and maintaining relationships with internal and external stakeholders
• Analyze and investigate any exceptions regarding risk products or processes when dealing with new and existing clients
• Complete implementation process of risk benefits on Employer (Scheme) Level after verification of acceptance documentation and quotes
• Adhere to Client’s needs and expectation before finalizing the full risk benefit structure linked to each client
• Verify scheme risk benefit structure on operating system as part of the Implementation process
• Testing processes of risk benefit cover and risk rates on member level before doing bulk upload of members
• Resolve problems identified through testing of data including benefit & cost structure on member level taking the Rules/ Policies and business concessions into account
• The management of service level agreements of tasks which were allocated and the responsibility to keep all stakeholders informed as required Deliver work of high quality and quantity

Requisites

• Qualification and Experience:
• Grade 12 with Mathematics (minimum C symbol with regards to Mathematics – not Mathematics literacy & Accounting)
• Diploma in Business Administration or in Commerce qualification or Management is highly recommended
• A minimum of 1 or more years’ experience in a Group Risk environment with experience in a Group Risk pricing division such as a Group Risk
• Revisions or Group Risk Tenders team a definite requirement
• Knowledge and Skills:
• Excellent product knowledge and understanding of the Group Risk Industry and Pricing principles
• Computer literate with proficiency in Microsoft Office (Word, Excel, PowerPoint and MS Teams)
• Excellent analytical thinking with regards to identifying, analysing, and solving problems
• Overall good knowledge of the financial services industry and group risk insurance
• Good understanding of the different group risk benefit insurance available to Employers for their employees
• Sound knowledge of products, processes, and services in the Group Risk environment
• Good understanding of IT systems
• Understanding of Sanlam Group Risk Policies, Fund Rules, different Risk Products, and legislation linked to the implementation process

Notes

• Only shortlisted applicants will be contacted