FNB Namibia is recruiting a Collections and Recovery Manager, to be based in Windhoek, Namibia.
Description
- Provide efficient and effective administration support to ensure the smooth running of a functional area
- To manage the legal collections of arrears and bad debts of all Bank products, by leading collection staff with the aim to keep provisions in acceptable limits and reduce losses to the bank
Duties
- Achieve expected targets for cures and recoveries and deliver required service levels
- Authorize debt recovery arrangements and terms with clients / collectors and manage client’s complaints to ensure speedy recovery
- Authorize legal collections work to attorneys to ensure most optimal legal collections
- Rehabilitate credit worthy client relationships
- Communicate instructions to attorneys in line with LDA and instructions from superiors to ensure speedy and corrective action
- Ensures that risk is mitigated and escalated where necessary
- Authorize handovers within delegated limit to collect any possible funds from defaulters to reduce losses
- Approve files for legal action within delegated limit
- Approval of any corrections and reversals on legal accounts which are processed by collectors to ensure correct status on the system and always minimize queries
- Approve and sign off correspondence concerning legal matters
- Contact clients to agree collection of arrears as a last effort before engaging the legal process to reduce cost and enhance optimal collections
- Ensure all legal collections processes are followed with minimal impact on impairments and provisions
Requisites
- Diploma in Credit or any other Finance related Diploma/Degree
- 5 - 7 years Banking experience, including knowledge in credit and legal collection process
- Proficient in Microsoft Office
- Excellent verbal and written communication skills
Notes
- Only shortlisted applicants will be contacted