Client Services Consultant

Description

• To provide support, information and problem-solving services to clients
• Department: Operations
• Reports to: Senior Administrator

Duties

• Deal with complaints of members/pensioners dependents
• Provide general information services
• Ensure that client complaints are handled, and effective feedback is established
• Provide documentation assistance services
• Pre-verity claims/documents received and transit them for further processing
• Receive and register documents
• Provide client after care service
• Assist various units doing processing work such as annuities, death claims etc
• Perform data updates
• Biometrics enrolments and verification
• Member education and data integrity

Requisites

• Job-related qualifications and experience:
• Diploma in Business Administration, Accounting & Finance or Marketing from a recognized Institution (NQA Level 6)
• Minimum of three (3) years’ working experience in a Retirement Fund Industry of which one (1) year is in a client services role
• The incumbent should have the following knowledge, skills and Attributes:
• Knowledge of:
• Pension fund rules, regulations, policies and procedures; Records Management; Fraudulent documents; different cultures and languages.
• Skills:
• Computer literacy; administration skills; filling; interpersonal skills; listening, verbal communication; problem solving; checking and verification, numeric, prioritizing query resolution and customer user service
• Personal Attributes:
• Accountable; team orientated; accurate, attention to detail, helpful, service oriented, high stress tolerance, patient, sense of urgent, and integrity

Notes

• Only shortlisted applicants will be contacted
• GIPF is an equal opportunity employer and comply with the Affirmative Action Legislation
• Persons who are physically challenged and women meeting the above-mentioned requirements are encouraged to apply