Junior Service Consultant: Welwitschia Insurance Brokers

Description

• Responsible for client service delivery, setting and achieving new business targets and retention of clients

Duties

• Actively canvas for new business
• Schedule renewal discussion either in person or via tele conversation with clients 30 days prior to renewal as per internal processes
• Diarize and follow up with client on annual premiums due
• Contact clients immediately when a notice of an unpaid debit order is received
• Contact client immediately with enquiry, understanding and invest best efforts to retain the client
• Regular interaction with the allocated Bank Windhoek branch(s)
• Always strive to retain existing clients where possible
• Assist and advise clients on enquiries and complaints
• Regular performance assessments and development plans
• Management Reporting
• Other adhoc duties

Requisites

• Qualifications and Experience:
• Minimum Grade 12
• 2 - 3 Years short-term insurance related experience
• Introductory Programme in Short-Term Insurance
• Meeting Regulatory Requirements
• Knowledge and Skills:
• MS Word, Outlook and Excel
• Proficiency in English
• Good interpersonal skills
• Ability to resolve disputes, complaints and conflicts
• Good communication skills
• Be well versed in the relevant policy wordings
• Working knowledge of relevant insurer system
• Personal Attributes:
• Business insight - Contributing independently
• Manages complexity - Contributing independently
• Plans and aligns - Contributing independently
• Manages conflict - Contributing independently

Notes

• Only shortlisted applicants will be contacted