FNB Namibia is recruiting a Channel Helpdesk Consultant, to be based in Windhoek, Namibia.
Description
- Responsible for inbound telephonic communication
- Ensures quality of service exceeds clients' expectations
Duties
- Offer support services on digital platforms to retain clients and contribute to the expansion of the active customer base by providing efficient operational support while ensuring a positive customer experience
- Build relationships and focus on customer experiences and derives satisfaction from interacting with others
- Capably handle back-to-back phone calls and email inquiries escalated or referred by branches or clients
- Understand the impact of significant incidents or service failures on the client and the bank
- Understand, investigate, and resolve issues with client devices and systems remotely
- Act as the primary support for all system issues related to commercial Online Banking and Merchant Services
- Conduct training sessions with potential and existing customers to educate them about the online banking solutions available
- Perform comprehensive system and platform testing on Online Banking Enterprise to ensure optimal functionality and successful
- implementation of product updates
Requisites
- Relevant 3-year Diploma in Business Administration, Information Technology, Management Systems or Computer Science
- 1-3 years relevant experience in a similar environment
Notes
- Only shortlisted applicants will be contacted