FNB Namibia is recruiting a Fulfilment Manager, to be based in Windhoek, Namibia.
Description
- To manage functional applications, identify and implement new or alternative approaches to performing business processes
Duties
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
- Translate Business Strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Control the overall management of application releases (tasks. assignments, delivery, timeframes, and problem fixtures) by the team
- Support best practice and innovation in the operational model through critical assessment of its workings and challenge its design assumptions
Requisites
- Have a relevant diploma or degree
- Have 5 years experience in a similar environment with 3 – 5 years experience in a managerial position
Notes
- Only shortlisted applicants will be contacted