ICT Service Desk Administrator

Description

• NAMCLEAR is the Namibian Automated Clearing House (ACH), licensed as a Payment System Operator and the designated Financial Markets Infrastructure (FMI) for the Namibian payment industry
• ICT SERVICE DESK ADMINISTRATOR (C3)
• Provides the IT Service Desk support function through management and resolution of all 1st level calls and escalations as per the IT Service Support Model

Duties

• Manage IT equipment and provide first-level IT technical support by troubleshooting end-user issues on various applications
• Provide clear, targeted communication and IT awareness to staff members
• Identify and resolve and/or address any/all related queries and problems to ensure smooth flow and processing of all input and output information and its compliance with all related Service Level Agreements
• Assist the Systems & Network Administrators and DB Administrator with back-office IT administration by performing installations, basic maintenance, and improvements of the corporate network and servers
• Troubleshoot hardware, software applications, and operating system problems for general staff by testing the functionality of computers, line of business applications, and tools for proper production
• Record incidents, check progress, and ensure all diagnostic information is provided for error resolution and incident analysis
• Communicate to all relevant stakeholders as soon as a severe business disruption incident occurs and provide progress through its lifecycle until the incident is resolved and the root cause is identified
• Coordinate and track all activities being handled by IT Administrators and vendors to ensure that the customer issues and requests are resolved within the agreed SLAs
• Perform general and periodic tasks as per PCI-DSS requirements
• Ensure that desktops and operational staff can connect to the HQ & DR LAN
• Compile server and database statistics and helpdesk ticket reports per department

Requisites

• Minimum Academic and Professional Qualifications:
• Grade 12 or equivalent with a relevant ICT Diploma or Degree in Computer Science
• Recognized IT Training in at least one or more of the following: (A+, MCSE, N+ Certification, and MSCA,SharePoint, SQL, Web Development)
• ITIL/COBIT 5 Certification
• Minimum Experience Required:
• At least 2-3 years of working experience in a busy IT helpdesk environment
• Adequate knowledge of computer systems, software and procedures related to the job
• Knowledge/Experience of the National Payment System will be an added advantage
• Knowledge of Industry rules & regulations related to the Namibia Payment Systems will be an added advantage with solid experience in COBIT, ITIL, MCSE, MCSA, etc

Notes

• Only shortlisted applicants will be contacted
• In return for your skills, NAMCLEAR as an equal opportunity employer, offers a generous remuneration package with attractive fringe benefits
• Preference will be given to Namibian citizens and designated persons as prescribed by the Namibian Affirmative Action Act
• Interested applicants complying with the above-mentioned requirements must apply online and upload a detailed CV with supporting documents

How to Apply

1. Documentation

• Cover Letter
• Curriculum Vitae

2. Application

• Send your Documentation to hr@namclear.com.na with the Subject line “ICT Service Desk Administrator”
• Interested applicants complying with the requirements mentioned above must forward a detailed CV and motivational letter as one PDF document not bigger than 5MB