Reservationist

Duties

• To coordinate all aspects of reservations efficiently and accurately to ensure a seamless booking process, facilitate exceptional guest experiences, and maximize revenue generation for all properties
• Handle incoming reservation enquiries from all channels and various market segments such as Travel Agents, Tour Operators, DMC’s, Conference Organizers
• Create and maintain Individual and Group Reservations, and promptly processes any cancellations and amendments to bookings
• Process reservations accurately in accordance with the rates manual and terms & conditions
• Monitor waitlists and prioritize guests for room availability
• Check availability across all channels to ensure that all channels are in accordance with real-time availability
• Negotiate optimal prices for clients through appropriate channels and at the right time
• Create, maintain, and follow up on reservation records accurately
• Enter individual and group requirements accurately into the system, including notes, comments, traces, and alerts
• Pre-block group rooms with special requests in close collaboration with the properties to accommodate guests' needs effectively
• Monitor room availability across all properties and manage inventory effectively to maximize occupancy and revenue
• Implement pricing strategies to optimize room rates and drive revenue growth
• Coordinate with the sales and marketing teams to promote special offers and packages to enhance bookings
• Comply with all departmental policies, procedures, and organizational values
• Distribute STO rates to agents in collaboration with the sales team and apply correct rates to agents and direct guests
• Ensure reservations have deposits or full pre-payments in line with property payment terms

Requisites

• Bachelor’s degree in Travel & Tourism/Hospitality, Sales, or Hospitality Management
• 3-5 years relevant experience in front office, reservations preferably in the hospitality industry
• Proficient in MS Office, PMS, Profitroom and OPERA are essential
• Valid code B driver’s license

Notes

• Only shortlisted applicants will be contacted