Old Mutual is recruiting a Client Service Consultant, to be based in Windhoek, Namibia.
Duties
- Providing exceptional service and ensuring outstanding client care
- Supplying Customers and Intermediates with detailed product and portfolio information
- Processing benefit payments promptly within SLA parameters
- Conducts routine office administrative tasks, including follow-ups and implementing policy changes within SLA parameters
- Accurately managing and administering client information while strictly adhering to procedural and quality standards
- Delivering on daily production standards and adhering to service and quality standards
- Taking personal responsibility for service delivery in line with company values
- Effectively managing time, tasks, and maintaining individual output quality
- Accountable for service delivery through own efforts
- Addressing all queries meticulously, following procedural and quality guidelines
Requisites
- Namibian citizenship
- Grade 12 with a minimum of 25 points
- Appropriately 3 years customer service experience
- Computer literate – MS package is essential
- Analytical and client care skills are essential
- Strong written and verbal communication skills
- Proven ability to meet and exceed tough business targets on a consistent basis
- Ability to work under pressure whilst remaining professional
- Strong team building skills
- A positive attitude and passion for customer service and relationship building
Notes
- Only shortlisted applicants will be contacted