Executive: Business Development

Description

• The main purpose of this position is to lead the entry into new business and markets, develop and maximize new business opportunities and provide sound strategic advice and counsel to build strong, credible and supportive partnerships

Duties

• Lead all aspects of business development, developing a best practice approach to business development
• Apply a deep understanding of client and competitive market’s needs, contributing to an innovative and compelling Client Value Proposition that will lead to greater market penetration
• Support the Marketing department in activities to drive lead generation such as events, networking and campaigns using the support of digital marketing
• Positively influence stakeholders’ perceptions and decision-making
• Use business insights to research target markets and prospects, to deepen understanding of the dynamics of the market
• Contribute to the development and implementation of marketing strategies, messaging and tactics directed to a diverse set of stakeholders
• Develop innovative methods to identify and develop new business opportunities, from internal and external sources
• Ensure relevant support is provided and delivered and/or done in collaboration with the relevant subject matter experts across relevant Business Areas
• Analyse, evaluate and enhance new business and market penetration opportunities and performance, based on feedback and analytics
• Ensure strategic alignment with product houses within the various Business Areas
• Contribute to developing a compelling and effective brand and communication strategy in partnership with marketing team
• Communicate the market access and development strategy, plan and operating model to Group stakeholders
• Regularly review the effectiveness of sales strategies and initiatives
• Report monthly on activities, progress and tactics towards achievement of business objectives
• Participate in relevant industry forums as a means of networking with stakeholders and industry players, gaining proactive market intelligence and competitor insights about factors that drive and shape the industry
• Client Centricity:
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets
• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and internal and external stakeholders
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• People:
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values
• Select and recruit suitably qualified talent in line with Employment Equity principles and MNA values
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Encourage innovation, change agility and collaboration within the team
• Operational Enhancement and Compliance oversight:
• Identify solutions to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Investigate reported willful acts of non-compliance to organisation policy and practice and report on findings

Requisites

• Academic:
• Bachelor’s is Business, Marketing or related field
• A Master of Business Administration
• Experience:
• 8 – 10 years’ experience in business development, marketing, sales, client relationship management, or related fields
• 5 - 7 years’ management experience in a medical aid and or health services environment
• Proven track record of success in a similar executive role
• Demonstrate success in driving revenue growth and market expansion
• Technical and Behavioral Competencies:
• Understanding of digital marketing strategies and technologies
• Experience with contract negotiations and deal structuring
• Proficiency in data-driven decision making and analysis
• Proficient with Microsoft products (Word, Excel, Outlook)
• Excellent interpersonal skills and portray good self-image
• Knowledge:
• Knowledge and understanding of the medical aid, health and insurance and financial services industry and legislative requirements (NAMAF etc.)
• Relevant product knowledge
• Knowledge and understanding of the external and internal environment - global marketplace experience, developments and trends that could have an impact on the function
• Sound and fundamental understanding of socio-economic and investment environment together with industry dynamics
• Skills:
• Influencing and persuasion skills
• Presentation skills
• Communication skills
• Relationship management and networking
• Interpersonal skills
• Business Acumen

Notes

• Only shortlisted applicants will be contacted