Vacancy

ICT Technician

Road Fund Administration

RFA is recruiting an ICT Technician, to be based in Windhoek, Namibia.
Description
  • To identify and implement technical ICT solutions to all user requirements and provide support on various software, hardware, and network user requests
  • To take responsibility for the technical management of all ICT structures within the company to optimize functioning and keep up with new developments
  • (PATTERSON JOB GRADE C2)
Duties
  • Local Area Network (LAN) set-up:
  • Set up local area networks
  • Checks Local Area Network on the network management system and ensures appropriate configuration, functionality, and interconnectedness on intranet and internet
  • Workstation connectivity and support:
  • Install the software on the system, involving the user, and customize the desktop to user requirements
  • Evaluate support needs in interactions with users
  • Attends to and manages helpdesk requests
  • Network problem-solving services:
  • Obtains delegated problems and identifies causes and effects
  • Applies standard checking routines and records and rectifies what was possible
  • Supports network security
  • Back-up maintenance services:
  • Performs preventative maintenance tasks on the network, emphasizing cabling and Local Area Network connections
  • Rectifies and exchanges components where required or re-configures in certain instances
  • Personal Computer (PC) and printer installations:
  • Set up the computer and printer as needed
  • Checks all hardware parameters on the computer to ensure that the computer’s functionalities are all to specifications
  • Assists with procuring ICT hardware and Equipment
  • Hardware maintenance services:
  • Checks records regularly and plans maintenance chores
  • Identifies old, inefficient equipment and recommends replacement
  • Troubleshooting services:
  • Checks workstations for inefficiencies (printers, computers)
  • Research failures as to causes and makes recommendations
  • ERP Support:
  • User support on ERP
  • Escalating to stakeholders for second-level support
  • Server Support
  • Routine maintenance
  • Server upgrades and server patching
  • Ad hoc duties
  • Perform any other duties as reasonably requested by the Supervisor/ Management occasionally
  • Develop an understanding of the RFA’s policies and procedures
Requisites
  • Qualification Requirements:
  • A Diploma in Information Communication Technology or similar (NQF Level 6)
  • Experience and Special Knowledge Requirements:
  • A minimum of 5 years relevant working experience in Information Technology/networks/workstation support
  • Valid Driver’s License is a special requirement
  • Skills and Attributes Requirements:
  • Analytical skills
  • Coaching/training skills
  • Customer/user service skills
  • Systems operating skills
  • Time management skills
  • Innovation
  • Pragmatic
  • Consistent
Notes
  • Only shortlisted applicants will be contacted
  • Indicate the source of this job post: working.co.na
  • Enquiries: Ms. Lydia Mpinge on 061- 433 3038
  • Closing Date for applications: Friday, 2nd February 2024 at 17h00
  • All applications should be addressed to the Manager: Human Capital, Road Fund Administration, accompanied by a cover letter, detailed Curriculum Vitae, employment reference, and particulars of the applicant’s current/previous employment
  • Please take note that only short-listed candidates will be notified
  • Faxed applications will not be considered
How to Apply
1. Documentation
  • Cover Letter
  • Curriculum Vitae
  • Employment Reference
  • Particulars of the applicants current/previous employment
2. Application
This vacancy is no longer accepting applications

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