Delicatessen & Meat Specialist

Description

• This role is pivotal in providing excellent customer service, driving sales and supporting butchery operations at Hartlief Deli in line with the Hartlief Fleischermeister's Pride Philosophy
• The incumbent will oversee all aspects of the deli counter operations, creating innovative and delectable meat cuts and products on/for display so they appear attractive and catch the shopper’s eye
• This role requires excellent customer service skills, advanced knowledge of food handling and preparation as well as the ability to work efficiently in a fast-paced environment

Duties

• Greet and assist customers with a friendly and helpful demeanour
• Share information about deli products, make recommendations and ensure a positive shopping experience
• Engage with customers to understand their preferences and offer personalised assisantance
• Develop sales initiatives by crafting innovative and creative dishes, promoting deli specials and assisting with upselling
• Achieve, drive and assume responsibility for monthly and quarterly revenue targets for the deli section, in collaboration with the Deli Manager
• Provide accurate and timely financial reports to management
• Evaluate the ROI (returns on investment) of marketing initiatives and promotional activities Adjust strategies to maximise ROI
• Monitor stock movements during the preparation and sorting of meat and products
• Prepare and timeously present all specialities and display these in an attractive manner
• Lead the team with continuous training on information of meat cuts and fulfil standard customer requests
• Adhere to food safety and hygiene standards in the butchery area
• Innovate and create value added products for the deli area using available products while maintaining stock and minimizing wastage
• Perform random stock rotation checks to ensure the correct application of FIFO
• Check butchery machine efficiency forms and checklists and address identified shortcomings timeously
• Work closely with the Deli Manager and team members to uphold customer service standards
• Manage and monitor time and attendance
• Adhere to company cold chain regulations
• Take ownership of all deli stock inventory tasks, such as stock rotation and record-keeping within the deli area and cooler
• Consult and arrange forecast requirements and orders in conjunction with the Hartlief Planning Department

Requisites

• 2-3 year diploma in sales/marketing with 3-5 years’ experience as a Delicatessen and Meat Specialist or similar role
• A valid code B/BE driver’s licence
• Extensive knowledge of fresh meat cuts and processed meat products
• Knowledge of food safety regulations and best practices
• Preferred/Advantageous:
• Experience as Meat Specialist in a sales environment
• Broad knowledge of sales and marketing
• German proficiency would be an added advantage
• Skills and Attributes:
• Communication and interpersonal skills
• Sales skills
• Customer service orientation
• Organisation and attention to detail

Notes

• Only shortlisted applicants will be contacted