Client Service Advisor

Description

• Ensures that all customer queries are dealt with in an efficient manner and provides a high level of service to promote the organisation's products and services
• The incumbent has basic product knowledge and may be responsible for marketing the organisation’s products and cross-selling them in an effective manner
• The incumbent may provide the service internally or externally

Duties

• Handling of client enquiries effectively and timeously within the service level agreement
• The promotion of the Sanlam brand through outstanding client service
• Effective administration of workflow
• Processing of claims and maintenance policies
• Assisting ELM agents and brokers effectively with their queries telephonically and walk in
• Complete sound and professional communication
• Must be able to handle difficult queries and takes ownership of the query at hand
• Must be able to multitasks as ad-hoc duties will be added time to time
• Meet rules of compliance
• Have a high Concern for accuracy

Requisites

• Qualification and Experience:
• Grade 12 or Equivalent
• Minimum 3-year relevant experience in a client service environment
• Experience in the life insurance industry will be an added advantage
• Absolute proficiency in English
• One local language will be an added advantage
• Knowledge and Skills:
• Customer Service
• Reporting and Administration
• Quality, Compliance and Accreditation
• Business processes
• Services knowledge
• Personal Attributes:
• Communicates effectively - Contributing independently
• Decision quality - Contributing independently
• Action orientated - Contributing independently
• Optimises work processes - Contributing independently

Notes

• Only shortlisted applicants will be contacted