Management & System Support Trainer

Description

• Reporting into Hospitality Support Manager. Management & Systems Support provides leadership, training and support to camp management and Namibia Travel Shop
• Responsible for the design, implementation and delivery of training methods for the continuous growth and induction of all employees
• Ensure that companies training standards and strategy is relevant and in line with that of the group. Identify and analyze the training needs through camp visits, observation, conferring with teams, guest feedback / NPS reports and service reports

Duties

• Drive innovative learning program and development through the facilitation of practical skills training, soft skills training, leadership development, online resources, training toolkits, and mentorship/learnership programs
• Prepare and manage a realistic training schedule, goals, objectives, systems and measurement thereof
• Responsible for leading and development of camp management, the systems, content, support materials, implementation, tracking and feedback of/on these initiatives to the business
• Focus on prioritizing employee wellbeing and growth, emphasizing empowerment and equality in order for each person to exceed their own and guest expectations and enable service excellence
• Work closely with Namibian Academy of Tourism and Hospitality (NATH) and Namibian Training Authority (NTA)
• Deliver meaningful and useful support to the lodges, including induction and on-boarding of all new employees as well as continuous technical skills and soft skills training for existing managers and employees
• Coordinate all relevant training i.e. First Aid, Firefighting, Maintenance and Vehicle in collaboration with departmental managers/ service providers
• Admin training to all managers in camp, ensuring that they understand the admin and system functions within the camps
• Admin & System training to all junior and new consultant
• Attend product/branding training conducted by the group training/marketing for junior and new consultants, relevant to Namibia
• Identify areas of difficulty and arrange appropriate training intervention
• Report on/manage training reports and update the trained-staff list after every course or visit to the camps on a monthly basis

Requisites

• Hospitality management diploma or equivalent
• Diploma in education/training – postgraduate degree would be an added advantage
• Solid experience in the high-end, luxury safari hospitality market. Minimum 5 years proven track record in management practice and high end eco-tourism lodge product involvement
• 3 years proven track record in overseeing training and employee development
• Knowledge of all Wilderness systems, departments and brands
• Engaging, visionary and inspiring leadership qualities, collaborative, innovative and creative, passionate and energetic, self-motivated
• Influential, ability to motivate and direct teams for excellence
• High integrity
• Ability to manage diversity in terms of gender, sociocultural diversity
• Results orientated
• Passion for the wilderness/conservation and people
• Proficiency in Microsoft Office Suite or related software
• Organizational skills and attention to detail
• Decision-making and problem-solving skills

Notes

• Only shortlisted applicants will be contacted