Bank Windhoek is recruiting an E-Channels Fraud Monitoring Officer, to be based in Windhoek, Namibia.
Description
- To monitor, investigate and action fraud or potential fraud across all electronic channels
Duties
- Transaction/Behaviour Monitoring and Reporting:
- Responsible for the monitoring of electronic channel transactions to identify suspect activity/trends
- Investigate and action suspicious events/activity
- Engage with clients to determine whether transactions were valid or fraudulent
- Provide data on suspect/fraudulent activity through reporting lines
- Administration:
- Card user assistance to prevent card fraud on ATM, POS & other Digital Channel transactions
- Provide statistics on transactions and user behaviour to prevent fraud
- VISA/MasterCard Fraud reporting and processing of VISA Compromised Account Alerts
- Innovation and Development:
- Provide feedback to reporting line concerning findings or potential risks/improvements
- E-Channels Fraud Awareness:
- Provide feedback to reporting line concerning trends and potential threats on E-Channels fraud
- Educate card user on E-Channels fraud and safe/secure methods of E-Channels usage
- Customer Focus:
- Provide professional customer service to branches, departments, external service providers & clients
- General:
- The person should be prepared/willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time
Requisites
- Experience/Core Skills:
- Excellent knowledge of products and services provided
- At least 2 years working experience in electronic channels environment
- Knowledge of systems and procedures
- Good interpersonal skills
- Excellent Computer skills (excel & Word)
- Good communication skills
- Experience of Card Association rules and regulations will be an advantage
- Qualifications:
- A relevant diploma will be an advantage
- Core Competencies:
- Good communication skills
- Planning and organizing
- Interpersonal skills
- Problem solving & analytics
- Insight/understanding
- Ability to work well under pressure
- Delivering results
Notes
- Only shortlisted applicants will be contacted