Personal Banker

Description

• To create a unique client experience by attending to clients' sales and service needs, fulfill client banking requirements, selling Nedbank sales products and by identifying cross sell opportunities whilst mitigating risk and contributing to branch objectives

Duties

• Acquisition of new customers to the Bank within the consumer banking division
• Marketing of the Bank’s products and services to existing as well as prospective clients
• Deliver world class benchmarked customer service
• Compilation and maintenance of action plans to increase banking sales
• Meeting Exceed monthly set targets
• Ad hoc duties

Requisites

• Essential Qualifications - NQF Level:
• Matric / Grade 12 / National Senior Certificate
• Preferred Qualification:
• Grade 12 (25 points), an original certified copy and/Diploma in business/ banking related studies
• Minimum Experience Level:
• Minimum of 5 (Five) years retail sales experience in a banking environment of which at least 2 (Two)
• Years as a Sales Support (Sales or customer service experience is a plus)
• Computer literate (MS Word, MS Excel, MS PowerPoint)
• Problem solving ability
• Customer orientated attitude
• Applicant will be required to work on Saturdays
• Key Competencies:
• Customer service driven
• Extensive and sound experience in all aspects of sales and banking
• Must have the ability to think critically and work well work independently and as part of a team. must be a self-starter, with excellent people skills
• Good problem solving and analytical skills
• Ability to work under pressure and a flexible approach
• A sound credit background linked with superior interpersonal and marketing skills
• Knowledge and experience of financial statements and the analysis thereof
• Excellent knowledge of bank’s products and systems
• Excellent written and verbal Communication
• Technical / Professional Knowledge:
• Administrative procedures and systems
• Branch processes and procedures
• Business principles
• Cluster specific operations
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Customer service principles
• Cluster Specific Operational Knowledge
• Relevant product knowledge
• Behavioural Competencies:
• Applied Learning
• Building Customer Loyalty
• Communication
• Building Trusting Relationships
• Managing Work
• Driving Successful Customer Engagements
• Sales Disposition
• Qualifying Sales

Notes

• Only shortlisted applicants will be contacted