Head of Lending

Description

• The emphasis of this position will be on developing new opportunities with clients as well as marketing the bank’s products & services in a competitive private banking environment whilst guiding, mentoring and assisting Retail Branches Bankers and Branch Managers
• Also interface with existing and prospective Private Clients with the view to build and establish strong banking relationships

Duties

• Attract and retain clients, increase revenue and returns by managing the product life cycle within the bank’s mandates
• Identifying gaps and making recommendations
• Manage department budget to achieve budgeted targets by controlling expenses and managing resources
• Develop business cases that align with strategy by identifying opportunities to create new products/functionalities, enhancing existing products and processes
• Ensure competitiveness by monitoring trends and activities and providing strategic inputs for solutions to meet client expectations
• Drive profitable customer acquisition and retention by ensuring that products respond to the market and client needs and expectations, as well as business requirements
• Ensure product effectiveness in meeting client needs and manage risk
• Collaborative relationships across clusters and partnering with internal stakeholders in product development
• Resolve queries from internal and external clients by investigation, providing information, managing expectations, identifying opportunities for service improvements and making recommendations
• Support the business and ensure that product delivery meets expectations by providing education and training to external and internal clients and other stakeholders
• Lead the department by driving excellence and building trust through effective communication and clear accountabilities
• Lead product development and enhancements by building relationships and networks with external vendors and suppliers identifying potential collaborators, engaging and collaborating with internal stakeholders
• Execute strategy by ensuring that projects are prioritized, requests are allocated, plans and budgets are drawn up and implemented
• Ensure that business cases are drawn up, align with strategy and meet business requirements are documented and that business cases are approved in line with bank’s product approval processes
• Ensure that business cases are realized and achieve results by monitoring progress using management information systems, identifying gaps and making improvements

Requisites

• Essential Qualifications - NQF Level:
• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• Commercial/ Business/ Operational management degree
• MBA or Hons degree will be an advantage
• Minimum Experience Level:
• Minimum of ten (10) years financial services or professional services experience of which at least five (5) years as a manager
• Experience in managing diverse teams
• Industry & market knowledge
• Computer literacy in Microsoft Word, Excel and PowerPoint
• Technical / Professional Knowledge:
• Strategic planning
• Financial Accounting Principles
• Change management
• Performance management
• Business administration and management
• Management information and reporting principles, tools and mechanisms
• Communication Strategies
• Client service management
• Diversity management
• Stakeholder management
• Behavioural Competencies:
• Business Savvy
• Cultivating Networks and Partnerships
• Entrepreneurship
• Strategic Influence
• Inspiring Excellence
• Customer Focus
• Motivating the Sales Organization
• Establishing strategic direction

Notes

• Only shortlisted applicants will be contacted