Old Mutual is recruiting a Team Leader, to be based in Windhoek, Namibia.
Duties
- Management and performance of daily retirement fund administration operational deliveries
- Management and review of death claims for submission to the board of trustees
- Management and review of all withdrawal, retirement, and risk claim payments
- Accountable for technical administration decision-making
- Individually accountable to provide service to board of trustees / participating employers / members / intermediaries
- Daily performance management and tracking of retirement fund administrators and responsible for day-to-day, monthly, quarterly and annual feedback on performance
- Plans and assigns work
- Balances own priorities whilst directing and motivating others
- Delivers, maintains and enhances service / work standards and work quality within a retirement fund administration process
- Ensures daily processing complies to all appropriate legislative provisions, rules, product and other relevant requirements
- Develops and maintains procedural documentation
- Guides and directs retirement fund administrators to achieve operational excellence standards
- Creates a climate for optimal performance whilst coaching and mentoring retirement fund administrators
- Accountability for the implementation of various operational projects
- Build, manage and maintain positive working relationships with internal and external stakeholders
- Maintain strategic focus in a busy and high-performance environment
Requisites
- Namibian Citizenship
- Grade 12
- A relevant business or commerce qualification or industry specific qualification will be an advantage
- At least 3 - 5 years' retirement fund industry experience
- Strong technical and analytical skills
- Advanced Microsoft Office skills
- Experience in people management, leading and directing team members in a highly intensive environment
- An assertive self-starter with excellent organizing skills
- Proven ability to pay attention to detail and continue to meet and exceed tough business targets on a consistent basis
- Ability to work under pressure whilst remaining professional
- Ability to work independently and within a team
- A passion for customer service and relationship building
- Good communication and presentation skills
- Excellent conflict handling skills
- Experience and understanding of Group Life Assurance products
Notes
- Only shortlisted applicants will be contacted