Commercial/Teleshop Supervisor

Description

• Position: Commercial/Teleshop Supervisor: Okahandja (1x)
• Division: Commercial
• Job Grade: C3
• Reporting to: Commercial Manager: Omaheke & Central
• A Teleshop Supervisor is responsible for sales to new and TN’s existing residential customers from his/her Teleshop(s)
• The holder of this position plans, co-ordinates and monitors activities of Teleshop Agents working for his/her Teleshops
• The Teleshop Supervisor is responsible for key customer relationship management, maintaining Teleshop functionality and achieving targets set by the area’s Commercial Manager
• The holder of this position also has the overall responsibility for complaint management

Duties

• Conduct the Teleshop(s) activities in line with TN’s Residential Sales strategic plan and residential sales processes and guidelines (e.g. POS process)
• Ensure sales of products and services to TN’s new and existing customers
• Conduct PR and sales initiatives
• Identify up- and cross-selling opportunities with existing customers and trigger these opportunities
• Ensure functionality of Teleshop and alignment with Telecom Namibia’s image
• Ensure quality of service provided through Teleshop(s)
• Ensure customer relationship management with TN’s new and existing customers
• Problem, incident and escalation management for assigned Teleshop(s)
• Co-ordinate and monitor tasks of Teleshop Agents and 3rd party services in Teleshops
• Plan and manage all staffing requirements within Teleshops (e.g. administer and approve leave and working hours for Teleshop Agents)
• Manage performance of staff in Teleshop(s)
• Ensure sufficient and effective training at all levels with regards to new products and services business processes as well as customer relationship management
• Planning and reviewing career paths and individual development plans of employees
• Allocate, monitor and control allocation of budget for Teleshop activities
• Coordinate and monitor all financial activities in Teleshop(s) (e.g. daily collections, balancing of accounts)
• Document and report sales statistics in their entirety (broadband, pre-paid, etc.), performance statistics, number of service orders generated and problems and incidents
• Ensure compliance to stock transfer policy
• Provide feedback given by customers with regards to products and services to Commercial Manager
• Monitoring and solving invalid file cases in close cooperation with Back-Office
• Communicate to Back-Office changes in suspended customer list
• Monitor the processing of application forms
• Check reconcilement and consolidation of accounts
• Monitor inventory usage and authorize new / more inventory purchase requests
• Maintain Teleshop with regards to its functionality
• Ensure administering of customer feedback survey

Benefits

• A Grade 12 Certificate (with a minimum of 20 points over 5 subjects including English)
• 3-5 years of experience in the sales / marketing of Telecommunication products
• Diploma with focus on Telecommunications: 2-3 years of experience in the sales / marketing of Telecommunication products
• OR
• Diploma with focus on Sales / Marketing
• 2-3 years of experience in the sales / marketing of Telecommunication products
• Basic experience and technical expertise in communication technologies, high-tech products, and communication infrastructure with special regard to telecommunications with
• Extensive product and market knowledge with regards to the regional customer base and their needs
• Key Knowledge Required:
• Good Knowledge of applicable TN’s standards / guidelines
• Very good knowledge of all TN’s sales processes in the context of sales to residential customers (contracting, negotiating etc.)
• In-depth knowledge of TN’s products and services, Good operational knowledge of CRM, Accounting and Billing Systems
• Good operational Knowledge about complaints/query/dispute resolution process, Good knowledge on competitors’ offering
• Basic technical knowledge regarding products, services, and technologies
• Personality Requirements:
• Decision making and assertive, Outstanding sense of customer orientation, Strong sense of profitability, Accurate and precise, Communicative, Resourceful, Driven and highly goal orientated
• Good ability to perform under pressure

Notes

• Only shortlisted applicants will be contacted
• Indicate the source of this job post: working.co.na
• Applicants requiring further information about these jobs should direct their inquiries to the following persons: Commercial Manager: Omaheke & Central: Mr. Selvin Amunyela at telephone number: +264 61 201 2884 or Cell: +264 852908448
• Suitably qualified applicants from designated groups defined in the Affirmative Action Act (1998) are encouraged to apply
• A comprehensive application supported by a detailed CV with copies of educational qualifications should be addressed in confidence to: The Acting: Human Resources Business Partner

How to Apply

1. Documentation

• Cover Letter
• Certified Copy of Namibian ID
• Curriculum Vitae
• Certified Copy of Documents

2. Application

• Send your Documentation to The Human Resources Business Partner, Corporate Human Resources: Mrs. W.N. Frai, PO Box 297, Windhoek