Retention Analyst & New Business Issuer

Description

• Sanlam is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management
• To give substance to its objective to be fully-fledged Namibian Insurer, Sanlam is increasingly introducing greater financial and technical expertise

Duties

• The primary purpose of this position is to execute:
•     Sanlam’s client (Affluent & ELM) retention strategies
•     Sanlam’s direct (non-intermediated) sales strategies
•     The efficient issuing of ELM new business submitted
• Retention:
• By using the arrears reports: Proactively contact clients to ensure collection of premiums prior to lapses by means of either telephony, outbound calls, inbound calls, Whatsapp and SMS’s
• Answering calls from existing clients and dealing with retention related queries and or complaints
• Informing clients of option to make Cash or EFT payments via bank deposits to eradicate arrears
• Capture new banking details to update debit order payment method
• Update payment methods depending on the clients’ requirements
• Pro-actively attempt to retain customers looking to terminate benefits or cancel their policies by offering alternative products or reduced or less benefits to existing clients during retention conversations
• Work closely with the sales team to refer cases where the client has a different set of needs and requirements
• To work closely with the Premium Admin Accountants in the reconciliation of payments received in the bank.Work towards meeting monthly retention targets
• Maintenance of spreadsheets and accurate data reporting
• New Business Issuing:
• Efficiently (and within the business rules) process and accept new business applications
• Remain within the Service Level Agreement as agreed by Management
• Carry out any other general tasks that may be required from your supervisor

Requisites

• Qualifications and Experience:
• Tertiary Qualification (Preferably a degree in Business Administration Mathematics; Statistics or Finance)
• A customer service or call centre qualification will be an added advantage
• Minimum 1 year working experience in life insurance industry
• Strong Sales and Marketing experience
• Excellent Customer services experience
• Knowledge and Skills:
• Strong computer skills
• Knowledge in SDT, Class, APS, MS Office, Outlook
• Proficiency in English and one local Namibian language
• Behavioural Skills:
• Excellent verbal and written communication skills
• Personal Attributes:
• Plans and aligns - Contributing independently
• Interpersonal savvy - Contributing independently
• Communicates effectively - Contributing independently
• Optimises work processes - Contributing independently
• Core Competencies:
• Being resilient - Contributing independently
• Collaborates - Contributing independently
• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently

Notes

• Only shortlisted applicants will be contacted