Nedbank is recruiting an ICT Shift Supervisor, to be based in Windhoek, Namibia.
Description
- To apply skills to monitoring online/ batch /ATM's/POS/tape library functionality on various platforms and escalate outages under supervision and guidance within the Command Center
- To ensure SLA's are met to minimize the impact of operations on the bank under supervision and junior operators
Duties
- Ensure back-end programs are online within specified time lines and do batch processing as per internal process, procedures and standards through manual and/or automated daily checks
- Ensure online availability for new day as per Service Level Agreements (SLA’s) through completion of batch schedules
- Monitor availability of ATMs/POS and distributed environment (Servers / 3rd party links/ Card systems)
- Mitigate risk by capturing all outages and taking ownership of monitoring and escalation
- Report on starting, ending and updates of planned and/or emergency changes
- Understanding critical paths that leads to back-end online programs availability through monitoring batch processing
- Resolve problems by analyzing and interpreting alerts, failures and impacts
- Mitigate risk through applying emergency or relevant procedure as per outage
- Comply with risk standards by escalating abnormalities
- Provide operational support to relevant clients by monitoring the transfer of files from and to 3rd parties
- Coordinate flow of work and hand-overs between 24/7 shifts operations to ensure continuity
- Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, websites and attending sessions
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders
Requisites
- Essential Qualifications - NQF Level:
- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification:
- Grade 12 (25 points).
- Must have completed A+/N+ Certificates or an IT Diploma
- Minimum Experience Level
- Must have 1-3 years IT experience and 2-3 years Core Banking Operations/Mainframe Experience
- Change Management and Incident Reporting will be an added advantage
- Technical / Professional Knowledge:
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Systems knowledge
- UNIX System Admin
- MVS and UNIX Knowledge
- Behavioural Competencies:
- Applied Learning
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
Notes
- Only shortlisted applicants will be contacted