Properties in Possession Liaison Officer

Description

• Accountable for the administration and marketing of the Properties in Possession Portfolio (PIP) to conclude the ultimate sale of the properties within the best possible time frame and within five (5) years of bought in as per Banking Institutions Act

Duties

• Estate Agent Liaison:
• Onboarding of eligible Estate Agents to ensure compliance prior to marketing properties
• Administer Service Level Agreements with contracted estate agents to assist in the property management
• Allocate properties to a vetted estate agent or agency on a 3-month Sole mandate to sell the property at market value
• Monitor estate performance on a monthly basis to ensure effective marketing of properties portfolio
• Develop and maintain a marketing strategy together with Manager Operations Support, agents, agencies, etc
• Administration:
• Ensure that Estate Agent applications for entry are completed correctly with the required authorisation, signatures and supporting documents
• Liaison with Legal on all administrative agreements to ensure compliance with the relevant legislation
• Assess and evaluate all offers to purchase by interested buyers within 48 hours to initiate the sales process
• Prepare offers for submission to Manager Operations Support to be reviewed as per authority matrix
• Compile and prepare monthly reports on Estate Agents Portfolio performance for submission to MANCO
• Update and maintain all records, correspondence, and files on all properties in possession outgoing portfolio
• Customer Focus:
• Provide customer service and support in professional manner to estate agents, clients and stakeholders
• Administer Estate Agent concerns and complaints to ensure all complaints are effectively addressed
• General:
• Must be prepared and willing to timeously perform any other reasonable and lawful instruction or task from line management

Requisites

• Experience/Knowledge & Skills:
• 3 years experience as an Estate Agent or similar role, Financial services industry experience preferred
• Computer skills including good proficiency with Microsoft Office Suite
• Excellent knowledge of Banking Institutions Act
• Exceptional written and verbal communication skills
• Strong relationship building and stakeholder management skills
• Must have a valid Driver's License
• Qualification:
• Diploma in Property Management or related field
• Core Competencies:
• Deciding and initiating action
• Adhering to Principles and Values
• Networking and Persuading
• Delivering and exceeding customer expectations
• Planning and organizing
• Creative
• Adapting and responding to change
• Coping with Pressures and Setbacks

Notes

• Only shortlisted applicants will be contacted