NamRA is recruiting a Call Centre Supervisor, to be based in Windhoek, Namibia.
Duties
- Compile functional planning for Call Centre cascaded from the Business Unit Plan
- Supervise the implementation of the relevant operational plan
- Provide process improvements to Unit Manager
- Guide team members in technical problem solving
- Provide regular progress reports to Management regarding the achievement of Sectional targets
- Supervise the logging and recording of customers queries
- Ensure all stakeholders are correctly informed of correct procedures
- Ensure Call Centre staff are properly capacitated and engaged
Requisites
- Qualifications:
- Bachelor’s Degree in Business Administration / Accounting / Commerce / Taxation (NQF 7)
- Minimum Experience:
- Four (4) years relevant experience or a similar role of which two (2) years should be on a supervisory level
- Skills Required:
- Knowledge of taxes, Customs & Excise Laws administered by NamRA
- Problem solving skills
- Strong listening, interpersonal and mediation skills
- Customer service focus
- Organizational skills
Notes
- Only shortlisted applicants will be contacted
- For applications to be valid, a submission must be made within the stated deadline and should comprise of the following:
- A cover letter, providing a detailed motivation for the position, signed by the applicant
- An up-to-date detailed curriculum vitae, including at least two professional references
- Certified copies of the highest academic qualifications attained
- Foreign qualifications must be evaluated by the Namibia Qualifications Authority (NQA) and proof of evaluation of qualification should be attached
- Certified copies of Identity Documents and all other supporting documents
- NB: Preference shall be given to Namibian Citizens
- Successful Candidates will be required to provide Proof of No Criminal Record (Certificate of Conduct)
- All appointments will be vetted according to the due process