Outbound Sales Consultant

Duties

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships
• Responsibilities:
• Identify and escalate potential risks which may lead to increased costs
• Adhere to standards and procedures to reduce costs
• Identify process improvements to save costs
• Drive and increase an average balance of a specific portfolio of assets
• Identify and utilize opportunities for net income return growth
• Identify and utilize opportunities for liability growth
• Achieve the Net Income Return for the Business
• Drive an increase in average balance of specific portfolio of liabilities
• Contribute to client service delivery culture through adherence to approved organisational service delivery principles
• Resolve customer dissatisfaction/complaints by taking ownership of the problem
• Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions
• Deliver a quality service through meeting agreed turnaround times, and ensuring availability, reliability and accuracy
• Ensure first time resolution of relevant customer queries or escalations in accordance with operational goals and standards enhance the customer experience
• Follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and SLAs
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Remain accountable for your own work in accordance with the organisational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs
• Assist with retaining or signing unbanked customer base with a view to improve and increasing profitability
• Maximize the sales by selling packaged financial solutions to clients
• Maintain specialized knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets
• Maximize cross-selling opportunities
• Drive adoption of digital and other self-service options across client base

Requisites

• Minimum qualification: Advanced Sales Diploma or relevant qualification
• Experience: 2 to 3 years related experience

Notes

• Only shortlisted applicants will be contacted