Wealth Support Officer: Investments

Duties

• Deliver holistic administrative and other support to the whole Wealth team, be able to communicate clearly and manage client queries as well as offer basic investment advice
• Key Performance Areas (KPAs):

Client Investment Options and Advice

• Capricorn Unit Trusts
• Republic of Namibia Treasury Bills, Government Bonds
• Selected third party unit trust funds on the Capricorn Investment Platform
• Investment Linked Life Annuities, Retirement Annuities and Preservation funds on Sanlam Namibia SPP platform
• Offshore investment options on Sanlam Private Wealth investment platform
• Investment products created by Capricorn Asset Management
• Other Capricorn investment products

Platform Administration

• Design, create and maintain relevant MIS reports (CAM Wealth Clients Main File, CPW Clients Main File, etc)
• Handle client queries and fully assist in client investment needs on all relevant investment or banking systems
• Arrange rebalancing sessions with CAM Wealth Clients and agent
• Prepare Rebalancing Sheets prior to each client meeting
• Prepare necessary documents before meeting
• Prepare Wealth Reports
• Prepare monthly peer comparison graphs
• Prepare monthly iQuest tool
• Prepare monthly rebalancing tool
• Manage income reviews on ILLA clients
• Update weekly Treasury Bill (TB) rates
• Prepare TB maturity sheets
• Complete documentation prepared by agent
• Ensure that client documentation is in line with the latest FIA Policy e.g. D, marriage certificate, etc.
• Request Astute info from Sanlam and other life insurers
• Once received compile portfolio summary schedule for client
• Prepare Sanlam quotation
• Prepare physical Wealth File
• Arrange for medical for client with mobile nurse (blood tests and doctor’s appointments)
• Send through Letter of Authority WIB and follow up with relevant contact
• Deal with client issues by acting as intermediary between client and CAM administration
• Scan and save relevant client documentation on server
• Forward Will applications to Estate and Trust Department
• Check prepared Wills against application for errors
• Make appointments for Wills to be signed
• Update Fiduciary Client Sheet as and when required
• Prepare Will files for vault
• Forward Trust application forms to clients
• Prepare (Typing) Trust Deeds and Supporting Documents
• Prepare Resolutions on Requests – Email for signatures
• Typing of letters
• Scanning and filing of documents, correspondence etc.
• Prepare payment advice/deposit slips
• Assisting with minutes during Trustee meetings

Customer Focus

• Attend to any general client queries
• Contact clients on outstanding matters/documentation
• Be able to deal with affluent clients in a professional manner

Self-Development

• Have sufficient knowledge on investment products and services in order to provide general advice and guidance to clients
• Constantly work to improve industry knowledge
• Build long-lasting and trustful relationships with clients
• Familiar and high aptitude on various systems including Microsoft Office, Phoenix, Silica, Money Mate, Glacier
• People Management: Actively build and encourage collaborative team relationships to help accomplish team goals

Requisites

• Tertiary education in BCom/Economics/Business Administration or similar
• At least 2 years relevant experience in administration

General

• Must be prepared/willing to do any reasonable and lawful instruction/task and ensure that it is carried out on time and correct
• Experience/Knowledge and Skills:
• Be fully informed of all relevant investment products, availability, general performance and current market prices
• Be able to identify prospective clients, attract and offer them relevant investment options and generate business according to predetermined targets
• Be able to manage and maintain a large book of affluent investors
• Be up to date with all relevant legislation, best practices and compliance regulations
• Be up to date with all the information and fine details of CUT funds and CPW products and services
• Willingness and ability to commute to client choice of venue and deal with relevant matters there
• Pro-actively identify cross-selling opportunities within existing portfolio of clients, and give leads to responsible manager
• Ability to create a suitable investment portfolio for clients in line with CAM and general investment norms
• Ensure that clients' needs are met at all times by making sure all business units work together as a team
• Retain ownership of customers' request, complaints and applications and keep customer up to date

Notes

• Only shortlisted applicants will be contacted