Collections Officer

Description

• Control and management over arrear accounts under her/his portfolio, transfer of doubtful and non-performing accounts to Legal Branch as well as Bond Cancellations (Including all administrative duties link to bonds cancellations) under his/her control

Duties

Follow up of Irregular Accounts

• Daily follow-up of accounts in arrears (Irregular accounts)
• Diarising of actions taken/arrangements made and the capturing of it as a note/pop-up note on the system
• Arrange for debit order deductions and the signing of the debit order authorities
• Diaries monthly deductions per date and the completion of e-pac forms and the capturing of it
• Control of accounts under her/his portfolio and see that the number of accounts in arrears and the amounts are within acceptable norm
• Liaise with companies with whom we got a Housing Scheme and see that instalments are updated and correct information are send to these companies
• Check the monthly repayment list of Housing Scheme companies monthly and rectify errors

Recover all relative fees as per Fees and Charges chart of the Bank

• Recover telephone/Fax cost monthly by the 25th. Of the month
• Recover all relevant cost from clients and keep record of it
• Capturing Debit Orders & client information:
• Ensure that all Debit Order Authorities signed by clients are timeously capture on the system
• Capture all changes of client information timeously on the system like addresses and telephone numbers

Routine Administration

• Account Administration:
• Has to ensure that amendments on existing loan accounts are done timeously and correct regarding:
• Monthly payment adjustments
• Submitting of all new stop orders to government offices and Regions
• Processing clients’ requests/adjustments
• Refunding of clients
• Notes on the system regarding adjustments or actions taken
• Bookkeeping of instalments and payments on arrear control sheets
• Checking of monthly loan instalments:
• Has to ensure that all monthly payments received are check for correctness and timeously captured on the system
• Completion of o.10’s:
• Responsible for o.10 documents to be completed on time with the necessary supportive documentation, motivations and recommendations, with limited comebacks
• Reconciliation of Office Accounts:
• Has to ensure that accounts are followed up and reconciled on a daily basis as follows:
• Do Corrections
• Prepare Cheques
• Prepare Journal Entries

Bond Cancellations

• Provision Of Cancellation Figures:
• The person has to ensure that accurate cancellation figures are provided after:
• Determining pay-off amounts
• Determining cancellation costs
• Checking for cross pledging
• Negotiating with clients transferring their accounts to other financial institutions
• Obtaining Guarantees For Pay-Off Amounts:
• The person has to ensure that guarantees provided are sufficient and conforming to requirements
• Provision Of V67a Cancellations Instructions:
• The person has to ensure that V67A cancellation instructions are prepared and delivered according to prescription with the title deed, mortgage bond and other supportive documentation attached
• Follow-Up And Recording Of Cancellation Progress:
• Has to follow up with organizations to ensure timeous bond cancellations
• Has to do continuous follow up of the cancellation process, with attention to cancellation figures given more than 30 days ago and extra attention to bonds in Arrears
• Determining Cancellations Settlement Figures:
• The person has to ensure that accurate settlement figures are provided after determining current pay-off amounts, interest and cost
• Issuing Of Journals For Cancellations:
• Has to ensure that journals are issued to obtain settlement figures and few mistakes occur
• Has to have proper knowledge of all appropriate transaction codes and minimum mistakes occur

Cancellation Final Administration

• The person is responsible for the following administrative tasks that are executed according to prescriptions:
• Cancellation of Home Owners Insurance
• Cancellation of cession on life insurance
• Proper control over final destination of the Life Policy Contract
• Cancellations of Collaterals
• Other correspondence according to requirements
• Filing After Cancellation:
• The person is responsible for proper filing and documentation of all cancelled files
• Conduct:
• Brand Loyalty, Discipline, Attitude And Conduct:
• To ensure that this person abides by and upholds the Bank Windhoek “code of conduct” regarding:
• Conduct
• Professionalism
• Reliability
• Confidentiality
• Brand Loyalty
• Loyalty in General
• Behaviour in public
• Discipline
• Other Duties: The person should be prepared/willing to do any other responsible and lawful instruction/task and it should normally be carried out on time and correct

Requisites

• Knowledge of the system and processing activities
• Must have the adequate knowledge of the products and services that apply to this position
• At least 3 years Banking experience (1 year at collections)
• Professional image and grooming
• Self-confidence and interpersonal skills
• Computer literate: (knowledge of Windows 2000, Microsoft Outlook, Excel Level I & II and Word Level I & II)
• Product knowledge
• Grade 12
• A Valid Driver's License is a MUST
• Core Competencies:
• Committed
• Energetic and willing
• Positive attitude towards system and system changes
• Time management
• Loyalty
• Communication both written and orally in English
• Teamwork
• Reliability
• Planning and organizing skills
• Integrity

Notes

• Only shortlisted applicants will be contacted