Operations and Administration Manager

Description

• To actively contribute to the achievement of key business objectives through managing of all operational and administrative aspects within functional area. Develop, manage and implement tactical operations and administrative strategies in order to achieve organizational goals and to ensure growth in assets. Manage the administration functions to ensure sustainable profitability and provide efficient customer service, without incurring unmanageable risks. Ensure process optimization and the successful implementation of systems within area of responsibility

Duties

• Manage expenditure planning and reporting within approved budget parameters
• Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances
• Establish mutually beneficial relationships with stakeholders that support throughout leadership, innovative and integrated practice solutions
• Focus on tactical service plans to deliver and continuously provide a consistent, seamless and positive internal and external customer experience
• Define, develop and maintain policies, procedures, standards and frameworks to efficiently manage practice and provide thought leadership
• Integrate business information, and compare, analyze and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
• Set tactical goals and optimize the use of the people, finances and technologies to realize those goals
• Enable Business Unit service delivery through implementing systems and processes to improve service and implement quality systems and metrics for measuring service levels and satisfaction
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Draft, evaluate and submit compliance reports
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence

Requisites

• Minimum Qualification: Relevant bachelor’s degree
• Preferred Qualification: Honours Degree in Business Administration or relevant
• Experience: 5-8 years’ experience in a similar environment of which 2-3 years should have been at management level
• Knowledge Required: Administration, processes, systems, policies, legislation

Notes

• Only shortlisted applicants will be contacted