Product Support and Sales Representative

Duties

• Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock and other resources
• Collates all informative materials, Komtrax registration forms, warranties and manuals
• Conducts delivery inspection of machine
• Liaises with customer on results of inspection, hands over warranties, signs relevant documentation and registers customer on Komtrax
• Carries out machine and undercarriage inspections at set frequencies as agreed with the customer
• Discusses the inspection report with the customer, with specific reference to deviations and impact
• Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts)
• Plans for the modification of equipment
• Oversees warranty repairs that may be required at the site
• Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines
• Drives after-market parts sales through effective technical advice
• Monitors modifications for quality and operational issues
• Submits machine down notice (MDN) and machine up notice (MUN) as required
• Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen
• Monitors the Komatsu machine hours in conjunction with the component hours
• Compiles and utilizes reports to improve parts and service sales to the customer
• Discusses significant deviations or issues with customer for proactive strategies to rectify problems

Requisites

• Qualifications:
• Gr 12 with Maths/Trade
• Experience:
• 4 – 6 years’ experience of which 2 years supervisory experience (an advantage), Trade plus experience of Komatsu products/heavy earth moving equipment in a mining environment
• Specific Knowledge Requirements:
• Valid Driver’s License, Trade Certificate [Machine Operator License as per site specification, a newly appointed PSSR should be certificated/licenced], MS Excel (Intermediate)
• Competencies Required:
• Learning, Group Facilitation, Information Analysis, Human Resource Analysis, Conflict Handling, Stakeholder Liaison, Stress Management, Mediation, Goal Setting, Scoping, Cost Estimating, Work/Task Estimating, Delegation

Notes

• Only shortlisted applicants will be contacted