Client Service Representative

Duties

• To provide the customers with excellent service by ensuring that they are served promptly understanding their needs processing their requests

Responsibilities

• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Ensure customers' needs and expectations are understood
• Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
• Provide the customers with all information required to make an informed decision
• Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer
• Build and maintain enduring and rewarding relationships with customers
• Follow-up with customer to provide an after sales service and determine level of satisfaction with product
• Manage the migration of accounts from transactional to Self Service
• Open and close customers' accounts as per customer requests
• Manage the growth of active customer Account Base to increase client base
• Maximize cross sell opportunities and strengthen client relationships
• Promote and market FNB products and services to existing and potential customers in order to obtain growth in the market share and revenue
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Prepare weekly reports regarding progress towards or achievement of targets and data collected from various accounts opened
• Compile a database of possible new leads, maintain and update leads database regularly
• Comply with governance in terms of legislative and audit requirements
• Prepare customers agreements according to set procedures in order to protect the bank's and customer interests
• Compliance with procedures and processes contained in the Golden Rules
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Investigate marketing opportunities to gain potential customers
• Follow up on leads and provide feedback
• Provide accurate and reliable sales and service statistics

Requisites

• Grade 12 with a minimum of 25 points
• 2-3 years related experience

Notes

• Only shortlisted applicants will be contacted