Operations Manager (m/f)

Duties

• Responsible for execution of tactical business plans at operational level
• Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards
• Ensuring of business compliance to relevant regulatory frameworks & and group policies and the reporting thereof
• Providing support for the internal quality assessments and quarterly audits
• Identifying ways to enhance customer experiences and ensuring operational efficiency
• Identify continuous process enhancement through root cause problem solving and manage the analysis, design and implementation
• Facilitating the implementation and coordinating of Business IT project initiatives
• Provide Training on implemented Business projects/processes
• Facilitate the implementation of new Business Product development aligned to the Business Plan and Strategy
• Responsible for the review & updating of Service Level Agreements
• Perform User Acceptance, Staging and Production Tests in the Business systems
• Perform Ad-hoc/Monthly/Quarterly Customer experience, Risks & Compliance, IT and Operations related reporting to the rest of the Management and Board
• Identification, Tracking, Analyzing and Reporting Business fraud cases
• Analysing of Data in excel and creating of Databases (Programming) for the Business
• Conduct Market intelligence & provide recommendation to the Management
• Maintaining and updating of the Business Complaints System, Tracking, Analysing and Reporting of Customer numbers, Customer Complaints & Compliments
• Responsible for Business Market Conduct compliance and reporting
• Crafting of client’s communiques as well as to the sales support team on new processes, product (s) or changing regulatory environment requirements
• Maintaining & updating of Business Continuity Plans
• Maintaining & updating of Unit Trust Risks & Regulatory risks database (on Cura system)
• Facilitating the preparation and the implementation of new regulatory requirements
• Manage effective communications & engagements with Business stakeholders
• Provide support to the Business Administration & Operations, Investment, Business Development and the Sales & Distribution Team
• Collaborate effectively to achieve personal and business wide results
• Performing of Ad-hoc Activities as instructed by Management

Requisites

• Namibian Citizenship
• Bachelor’s Degree in Investment, Economics, Finance, Commerce, Risks & Compliance Management, Project Management or Business Administration/Management is preferred
• 5-10 years Investment/Unit Trust, Banking, Finance, Compliance, Risks & Project Management experience
• Sound business knowledge, compliance & regulatory experience is advantageous
• Computer literate
• Strong Project Management experience
• Advanced Microsoft Excel skills
• Advanced Microsoft PowerPoint skills
• Excellent numerical ability
• Strong problem-solving and excellent time management skills
• Excellent communication skills, both written & verbal
• Excellent Report writing skills
• Detail-oriented
• Ability to work under pressure while maintaining high service levels
• Ability to work independently
• Strong supervisory skills
• Strong team player

Notes

• Only shortlisted applicants will be contacted