Technician: Network (m/f)

Description

• Debmarine Namibia requires the services of a Network Technician to provide support on hardware, software and network diagnostics and troubleshooting in order to best facilitate a stable and reliable Information Technology network infrastructure for Namdeb and Debmarine Namibia

Duties

• Demonstrates, installs and commissions network systems and their routine upgrades as well as maintenance for all products, services and systems within the area of responsibility
• Accumulates information on updates, known errors, changes in availability, new facilities etc.; investigate and correct if needed
• Partakes in standby duties in adherence to related procedure
• Rectifies all issues that may arise (Hardware and Software) when on standby
• Monitors all network devices in area of responsibility and act accordingly by replacing, repairing, restoring or deploying an alternative at own discretion
• Understands, designs and maintains WAN\LAN infrastructures (Hardware and Software)
• Acknowledges, plans and acts on calls (logged in call logging system) within area of responsibility. Provides adequate and accurate documentation
• Researches documentation and or team knowledge to resolve allocated calls if and when needed
• Actively interacts with user to resolve call
• Ensures rapid problem resolution by making use of call logging system and escalation procedures
• Plans and documents all infrastructure changes brought about via call logging system
• Initiating line reporting and escalating calls where necessary, within and outside DeBeers Group
• Researches documentation and or team knowledge how to better resolve network calls and way of doing the job by thinking out of the box
• Documents findings in Call Logging System
• Follows up resolved calls with end users
• Defines the correct equipment, get a cost centre from the user and make sure an order is placed in ERP system
• Rolls out new equipment to defied policies and standards
• Handles all calls within the agreed service level commitment deadlines (as agreed upon by the deferent departments within Namdeb and Debmarine Namibia), without sacrificing neither quality nor safety. Call handling includes decision making regarding how, where, when, what to do, which process to follow etc.
• Reviews and adheres to all internal and external policies and procedures. This includes self and supervision of contractors doing work for either Namdeb or Debmarine Namibia within area of responsibility
• Provides technical advice on systems, products and services that are available to end users
• Provides and effective interface between users and other IT sup-port elements
• Assists user in making more effective use of the current systems available to them
• Interprets technical or procedural manuals on behalf of non-technical users
• Provides ad-hoc training in normal usage of systems products and services, providing information on the full range of capabilities
• Establishes and maintains sound working relationships with co-workers
• Regularly review with relationship supervisor/peers/subordinates
• Discuss and set objectives to improve relationships with co-workers

Requisites

• National Diploma in IT
• Degree in IT/ICT (Information and Communication Technology) will be an added advantage
• N+ (International certification) one-year diploma will be an advantage
• Code 8 Drivers License
• International CCNA and/or other Cisco qualifications will be an advantage
• Four (4) years relevant network experience as a Junior Technician
• Monitoring tools (Preferable SolarWinds Orion and Cisco)
• Computer applications - MS Office
• Information technology direction
• ITIL and COBIT
• Cisco Applications (LAN\WAN\Wi-Fi\MPLS)
• Cabling: Fibre & copper (including the relevant tools)
• Project management
• Network design and typology
• Analysing, learning and researching
• Basic Server and desktop knowledge (VM Ware)

Notes

• Only shortlisted applicants will be contacted